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Store Policies

BIKE RETURNS

  • 1-14 DAYS AFTER PURCHASE: FULL MONEY BACK REFUND IF IN LIKE NEW/UNRIDDEN CONDITION*
  • 15-30 DAYS AFTER PURCHASE: STORE CREDIT FOR FULL AMOUNT OF PURCHASE IF IN LIKE NEW/UNRIDDEN CONDITION*
  • OVER 30 DAYS: NO RETURNS

* 10% RESTOCKING FEE ON ALL RETURNED BIKES

 

PARTS/ACCESSORIES RETURNS

  • 1-14 DAYS AFTER PURCHASE: FULL MONEY BACK REFUND IF UNUSED AND UNOPENED IN ORIGINAL PACKAGING.

 

LAYAWAY

  • 50% DOWN ON A BIKE OR ACCESSORY CURRENTLY IN STOCK, AND WE’LL GIVE YOU 30 DAYS TO PAY THE BALANCE.
  • DELIVERY OF BIKE OR PART UPON FULL PAYMENT.
  • 10% OF DOWN PAYMENT OF FULL VALUE OF BIKE OR PART IS NON-REFUNDABLE.

WE HAVE INTEREST FREE FINANCING AVAILABLE FOR PURCHASES OVER $500, WITH ON THE SPOT CREDIT APPROVALS (PLUS YOU GET TO TAKE THE BIKE HOME IF APPROVED). ASK US ABOUT IT!

 

SPECIAL ORDERS

  • ALL SPECIAL ORDER PARTS OR BIKES MUST BE PAID FOR IN FULL BEFORE THE ORDER IS MADE.
  • 10% RESTOCKING FEE ON ANY SPECIAL ORDER RETURNS.

 

WARRANTIES

  • ALL NEW BIKES COME WITH A 1 YEAR WARRANTY AGAINST DEFECTS ON COMPONENTS AND ACCESSORIES.
  • FRAMES USUALLY HAVE AT LEAST A THREE YEAR WARRANTY AGAINST DEFECTS, WITH VARIANCES FROM MANUFACTURER TO MANUFACTURER. ASK ABOUT THE BIKE YOU’RE ABOUT TO GET.
  • THE BICYCLE SHACK HANDLES ALL BIKE WARRANTIES IF BOUGHT FROM OUR STORE.
  • THERE MAY BE LABOR FEES DEPENDING ON THE SITUATION.
  • BIKE PARTS AND ACCESSORIES HAVE THEIR OWN RESPECTIVE WARRANTIES, BUT IF YOU BOUGHT IT AT THE SHACK, THEN WE WILL TAKE CARE OF WARRANTY CLAIMS.

 

FINANCING

  • ASK US ABOUT FINANCING FOR ANY PURCHASE OVER $500
  • NO INTEREST PROMOTIONAL FINANCING AT DIFFERENT PRICE POINTS
  • WE USE SYNCHRONY FINANCIAL (WAS GE CAPITAL)