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Store Policies


Bike Returns

  • 1-14 days after purchase: Full money back refund if in like new/unridden condition*
  • 15-30 days after purchase: Store credit for full amount of purchase if in like new/unridden condition*
  • Over 30 days: no returns

* 10% restocking fee on all returned bikes

Parts/Accessories Returns

  • 1-14 days after purchase: Full money back refund if unused and unopened in original packaging.


  • 50% down on a bike or accessory currently in stock, and we'll give you 30 days to pay the balance.
  • Delivery of bike or part upon full payment.
  • 10% of down payment of full value of bike or part is non-refundable.
  • We have interest free financing available for purchases over $500, with on the spot credit approvals (plus you get to take the bike home if approved). Ask us about it!

Special Orders

  • All special order parts or bikes must be paid for in full before the order is made.
  • 10% restocking fee on any special order returns.


  • All new bikes come with a 1 year warranty against defects on components and accessories.
  • Frames usually have at least a three year warranty against defects, with variances from manufacturer to manufacturer. Ask about the bike you're about to get.
  • The Bicycle Shack handles all bike warranties if bought from our store.
  • There may be labor fees depending on the situation.
  • Bike parts and accessories have their own respective warranties, but if you bought it at The Shack, then we will take care of warranty claims.


  • Ask us about financing for any purchase over $500
  • No interest promotional financing at different price points
  • We use Synchrony Financial (was GE Capital)