BIKE RETURNS
- 1-14 DAYS AFTER PURCHASE: FULL MONEY BACK REFUND IF IN LIKE NEW/UNRIDDEN CONDITION*
- 15-30 DAYS AFTER PURCHASE: STORE CREDIT FOR FULL AMOUNT OF PURCHASE IF IN LIKE NEW/UNRIDDEN CONDITION*
- OVER 30 DAYS: NO RETURNS
* 10% RESTOCKING FEE ON ALL RETURNED BIKES
PARTS/ACCESSORIES RETURNS
- 1-14 DAYS AFTER PURCHASE: FULL MONEY BACK REFUND IF UNUSED AND UNOPENED IN ORIGINAL PACKAGING.
LAYAWAY
- 50% DOWN ON A BIKE OR ACCESSORY CURRENTLY IN STOCK, AND WE’LL GIVE YOU 30 DAYS TO PAY THE BALANCE.
- DELIVERY OF BIKE OR PART UPON FULL PAYMENT.
- 10% OF DOWN PAYMENT OF FULL VALUE OF BIKE OR PART IS NON-REFUNDABLE.
WE HAVE INTEREST FREE FINANCING AVAILABLE FOR PURCHASES OVER $500, WITH ON THE SPOT CREDIT APPROVALS (PLUS YOU GET TO TAKE THE BIKE HOME IF APPROVED). ASK US ABOUT IT!
SPECIAL ORDERS
- ALL SPECIAL ORDER PARTS OR BIKES MUST BE PAID FOR IN FULL BEFORE THE ORDER IS MADE.
- 10% RESTOCKING FEE ON ANY SPECIAL ORDER RETURNS.
WARRANTIES
- ALL NEW BIKES COME WITH A 1 YEAR WARRANTY AGAINST DEFECTS ON COMPONENTS AND ACCESSORIES.
- FRAMES USUALLY HAVE AT LEAST A THREE YEAR WARRANTY AGAINST DEFECTS, WITH VARIANCES FROM MANUFACTURER TO MANUFACTURER. ASK ABOUT THE BIKE YOU’RE ABOUT TO GET.
- THE BICYCLE SHACK HANDLES ALL BIKE WARRANTIES IF BOUGHT FROM OUR STORE.
- THERE MAY BE LABOR FEES DEPENDING ON THE SITUATION.
- BIKE PARTS AND ACCESSORIES HAVE THEIR OWN RESPECTIVE WARRANTIES, BUT IF YOU BOUGHT IT AT THE SHACK, THEN WE WILL TAKE CARE OF WARRANTY CLAIMS.
FINANCING
- ASK US ABOUT FINANCING FOR ANY PURCHASE OVER $500
- NO INTEREST PROMOTIONAL FINANCING AT DIFFERENT PRICE POINTS
- WE USE SYNCHRONY FINANCIAL (WAS GE CAPITAL)